FAQ

Where is Psychotic London made?

Our fragrances are imagined in London and produced in France. We carry the tension between British instinct and French know-how - raw emotion shaped with control. What you wear is more than scent.

What makes your perfume different?

Each fragrance is designed as an invisible accessory - built to carry energy, mood, and instinct. It doesn't speak before you do. It stays close, evolves with you, and says more than any outfit ever could.

Do you offer samples?

Yes. You'll receive two 2ml vials with every full-size bottle - so you can explore more of our universe and discover another scent that fits. Because mood shifts, and so should your fragrance.

How should I store my perfume?

Keep it away from direct light, heat, and temperature swings. Somewhere quiet, dry, and steady — like the memory you don't want to fade.

How long does it last on skin?

All our fragrances are designed to be long-lasting. But how they behave? Some stay close, almost private - made for the ones who lean in. Others walk into the room before you do. In our collection, both exist.

Do you ship internationally?

Yes. We ship worldwide. Delivery times and costs vary by location and will be confirmed at checkout.

What's your return and refund policy?

Perfume is personal. For that reason, opened products cannot be returned. If your order arrives damaged or incorrect, we'll make it right - reach out within 14 days of delivery.

Can I exchange a product?

We don't offer exchanges at this time. If there's a fault or issue with your order, our team will work with you directly to resolve it.

Are your fragrances for men or women?

We don't write gender into scent. If it moves you, it's yours. What you wear has nothing to prove.