Refund policy

We offer a 30-day return policy. You have 30 days after receiving your order to request a return.

To be eligible, the item must be unused, in its original sealed packaging, with proof of purchase.

To start a return, email us at info@psychoticlondon.com. If your return is accepted, we'll send you a prepaid return label and instructions. Items sent back without a return request can't be accepted.

Damaged or wrong item? Contact us within 7 days of delivery at info@psychoticlondon.com and we'll make it right.

EU customers: you may cancel or return your order within 14 days for any reason, under the same conditions.

Refunds: approved refunds are issued to your original payment method within 5 business days. Your bank may need a few extra days to post it.

Credit codes: if an order that earned a credit code (10 ml travel spray or Discovery Set) is refunded or disputed with your bank, the credit code becomes void.